Terms & Conditions of Sales

Article 1: object
These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by the Bed and Bourgogne establishment, the contact details of which are specified in the reservation confirmation document. They govern all the steps necessary for the reservation and the monitoring of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on the reservation platform. These general conditions of sale apply to all reservations made online, via our reservation platform.

Article 2 – Reservation
The customer chooses the services presented on the reservation platform. He acknowledges having read the nature, destination and reservation methods of the services available on the reservation platform and having requested and obtained necessary and/or additional information to make his reservation with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, such that we cannot be held responsible in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.

Article 3 – Reservation process
Reservations made by the customer are made online (on the Bedandbourgogne.fr internet or partner reservation platforms) or by telephone in direct exchange with the owner. The reservation is deemed to have been made upon receipt of the reservation confirmation. The customer undertakes to ensure the veracity and certify the accuracy of the information transmitted. After the final choice of the services to be reserved, the reservation procedure includes entering the bank card in the event of a guarantee request, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate before validation of the reservation and, finally, the validation of the reservation by the customer.

Article 4 – Acknowledgment of receipt of the reservation
The reservation platform acknowledges receipt of the customer's reservation by sending an email without delay. In the case of online reservation, the acknowledgment of receipt of the reservation by email summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date reservation made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit complaints.

Article 5 – Cancellation or modification by the customer
Any modification of the reservation, date, room, is only possible after the agreement of the owner and may possibly result in additional costs, and will be made according to availability on the date of the modification.
The customer is informed of the special conditions in the event of cancellation of the reservation before the start of the stay:

  • if the cancellation occurs more than 15 calendar days before the arrival date, any deposit paid upon reservation will be refunded in full to the customer;
  • if the cancellation occurs between the 14th calendar day and the 3rd calendar day before the arrival date, any deposit paid upon reservation will remain with the owner, unless the owner manages to re-let the room(s).
  • if the cancellation occurs less than 48 hours before the arrival date, the entire amount of the reservation will remain due to the owner, unless the owner manages to re-let the room(s).
  • In the event of early departure during the stay, the entire reserved service will be due.

All reservations are personal and cannot under any circumstances be transferred to a third party, whether free of charge or for a fee.

Article 6 – Consumption of the service
In accordance with the regulations in force in certain countries, the customer may be asked, upon arrival, to complete a police form. To do this, the customer will be asked to present an identity document in order to check whether or not they must complete the police form. Any behavior contrary to good morals and public order will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any refund if payment has already been made.

Article 7 – Duration of stay
The customer reserving accommodation with the owner, for a fixed period, will not under any circumstances be able to claim any right to remain in the premises.

Article 8 – Cancellation of the stay by the owner
If, before the start of the stay, the owner has to cancel the reservation, he will immediately inform the customer by registered letter with acknowledgment of receipt.

The customer will then be immediately and fully reimbursed for all sums he has paid.

Article 9 – Arrival time
The customer must arrive on the day specified when making their reservation, no earlier than 5:00 p.m. (room availability and key handover time) and, no later than 8:00 p.m.
The customer must notify by telephone if, by force of circumstances, he is forced to arrive after this time slot.
As far as possible, you are asked not to schedule arrivals after 10:00 p.m.
Payment of €10 per hour may be requested for any arrival before 3 p.m. or after 8 p.m. if the customer has not informed the owner.

Article 10 – Breakfast
Breakfast time is from 8:00 a.m. to 10:00 a.m. at the latest and is served to guests who have booked in guest rooms (not for gîtes).

Article 11 – Departure time
Check-out time for rooms is 11:00 a.m. at the latest.

Article 12 – Payment of the accommodation balance
The balance of the stay must be paid before departure, at the customer's initiative, by credit card, check, holiday vouchers or cash, whatever the method of reservation. No payments are made online, everything is done on site.
An invoice is given to the customer on request upon departure with details of the service, the amount of accommodation, the amount of any additional services, the amount of the tourist tax, the amount of VAT applied.

Article 13 – Change of rooms
It is possible that the owner, for service or security reasons, may have to modify the room initially reserved by the customer. In this case the change will always be made for a room of the same capacity and offering the same level of service or higher. No additional costs will be added.

Article 14 – Pets
Pets are allowed for owners. A limit of 1 animal per accommodation is set. The customer undertakes to respect the cleanliness of the room (floor, furniture) and common areas (exteriors included, picking up droppings in particular), as well as other customers, particularly if they do not agree to have animals close to them. In the event of excess hair, the customer is asked to take steps to remove it.
Any damage will be subject to compensation up to the damage caused.

Article 15 – Art of living and use of premises
In order to preserve the tranquility of the place and the comfort of guests and the neighborhood, respect for a certain ""art of living"" is required of everyone, the one that is essential when living in a community.
In particular, you are asked not to smoke inside the rooms and common areas and, as far as possible, to move away from open doors and windows so as not to inconvenience the occupants.
Use of the jacuzzi is free. However, a certain courtesy must be respected and sharing of the place is required (all customers must be able to use it). Thus, it is possible to use it only from 10:30 a.m. to 9:00 p.m. (for the guest rooms) and until midnight (for the gîte, excluding Honey Rooms).
Use of the sauna is by reservation and is payable (excluding the main gîte). Its use is therefore regulated and any use outside of reservations will be punished.
For safety reasons, it is strictly forbidden to use in the premises:

  • open flames such as matches, candles, Bengal fire, etc.,.
  • open flame lighting devices, candelabras, candles, light fixtures,
  • Open flame lighting devices, candelabras, candles, light fixtures, are tolerated only in outdoor spaces, at a reasonable distance from the home, and must be kept away from any flammable material; in addition, they must be arranged in such a way that, even in the event of an accidental fall, they cannot be a cause of fire.

The customer undertakes to return the accommodation in perfect condition at the end of the stay and to systematically declare – and financially assume – any damage for which he or she is responsible.
The premises having been decorated and furnished with passion by the owner, you are asked to respect the objects made available. It is therefore requested that any furniture that has been moved be put back in place. Any undeclared disappearance of an item will be invoiced to the customer subsequently, at its replacement value.
Customers' attention is drawn to the fact that minors operating on the property are placed under the sole and entire responsibility of their parents or persons having authority over them.

Article 16 – Important information for renting gîtes
The main cottage concerns the privatization of the main house. It can accommodate a maximum of 15 people. Legally it is not allowed to accommodate more people. The owner will refuse access to the entire group if these conditions are not respected.

La Miellerie is a cottage for 4 people maximum located near the main house.

For both cottages, an optional cleaning package is offered. If it is chosen by the group, it is however requested that the accommodation be tidyed up in the condition in which it was found as well as the cleaning of spilled drinks, broken glasses, food on the tables/floor, hairs of 'animals. If the cleaning package is not chosen, the house must be returned in the exact condition of arrival, bathrooms/showers included, with the exception of sheets.

Meals are not included in the lodgings (dinner, breakfast).

Article 17 – Modification of the conditions of sale
These conditions of sale are subject to change at any time and without notice. Acceptance and compliance with these conditions of sale are deemed acquired as soon as the deposit is paid.

Article 18a – Data Protection Act
In accordance with Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, the customer has the right to access and rectify data concerning him. The owner undertakes not to transmit under any circumstances the information that the customer has communicated to other companies or organizations for advertising purposes.

Article 18b - Respect for private life

The customer is informed, on each of the personal data collection forms, of the obligatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves compatible with the carrying out of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Charter for the Protection of Personal Data. In particular when paying online, the customer's bank details must be transmitted by the payment provider stripe.com to the establishment's bank, for the execution of the reservation contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate protection of personal data within the meaning of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com in their professional capacity, have committed to the establishment to take all security measures and respect for data confidentiality for said data transfers.

Article 19 – Liability
The photographs presented on the site are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of reservation and the day of the reservation. consumption of the service. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to the third party, due to the client, in particular the unavailability of the internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment which is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.

Article 20 – Complaints
Complaints relating to non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.

Article 21 – Price
The prices relating to the reservation of services are indicated before and during the reservation. Prices are confirmed to the customer in the amount including tax, in the commercial currency of the establishment, and are only valid for the duration indicated on the reservation platform. If the establishment is debited in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, regardless of their origin, are payable in the local currency of the establishment, unless special arrangements are indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.) where applicable, presented on the rates page, are to be paid directly on site to the establishment. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to the VAT will be automatically reflected in the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the invoice date.

Article 22 – Payment
The customer communicates his bank details as a guarantee of the reservation except under special conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club, etc. depending on the possibilities offered by the establishment's reservation platform ) by directly indicating, in the area provided for this purpose (entry secured by SSL encryption), the card number, without spaces between the numbers, as well as its validity date (it is specified that the bank card used must be valid as of time of consumption of the service) and the visual cryptogram. He must come to the establishment with the bank card that allowed him to guarantee the reservation. Payment is debited at the establishment during the stay, except in the case of special conditions or rates where partial or total payment is debited at the time of booking. This prepayment is referred to as a deposit. In the event of a no show (reservation not canceled – customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, as fixed compensation, of the amount indicated in its general conditions and special conditions of sale. The establishment has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. The payment card may be refused for several reasons: stolen card, blocked card, ceiling reached, entry error, etc. In the event of a problem, the customer must contact their bank on the one hand, or the establishment on the other hand to confirm your reservation and method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking. Some establishments can generate invoices/notes electronically, the original file is certified and available online at the internet address communicated by the establishment.
Article 23 – Evidence convention
Entering the required banking information, as well as acceptance of these general conditions and the voucher or reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. Computerized records kept in elloha.com's computer systems. will be kept in reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is recorded at the time of booking.

Article 24 – Force majeure
Force majeure means any event external to the parties which is both unpredictable and insurmountable and which prevents either the client or the establishment from fulfilling all or part of the obligations provided for in the contract. Force majeure or fortuitous events are those usually recognized by the case law of French Courts and Tribunals. Each party cannot be held responsible towards the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations and that each party bears the burden of the resulting costs.

Article 25 – Dispute resolution
These General Conditions of Sale are governed by the law of the country of establishment without hindering any mandatory protective provisions that may be applicable in the country of residence of consumers.